Whether you've lost access to your phone number, need to delete your account, or just have a question the wiki can't answer, Buddzy's support team is there to help. Here's everything you need to know about reaching out and what to expect.
How to Contact Support
Getting to Support is easy:
- Open Settings — Tap the gear icon in the bottom-right.
- Tap Help — This is your gateway to all support options.
- Select Contact Support — Choose this to reach the team directly.
- Describe your issue — Be as specific as possible about what you need.
- Submit — Your request goes to the team and you'll get a response.
If you can't access the app (for example, you lost your phone number), you can also reach Support via email. Check Buddzy's website or app store listing for the contact email.
What Support Can Help With
The support team handles all the things you can't do yourself in the app:
- Phone number change — Need to switch to a new number? Support handles this with identity verification. Takes 1-2 business days.
- Account recovery — Lost access to your phone number? Provide your username and account details, and Support can help you get back in. Takes 3-5 business days.
- Account deletion — Want to permanently delete your account? Support processes the request within 3-7 business days.
- Data export — Request a copy of all your personal data. The team compiles and sends it to you.
- Bug reports — Found something broken? Report it so the team can fix it.
- General questions — Anything else that isn't covered in the wiki or FAQ.
Tips for Faster Support
The more info you provide upfront, the faster your request gets handled:
- Include your username — This helps the team find your account instantly.
- Describe the issue clearly — "I can't log in" is vague. "I changed my phone number and can't receive OTP codes" gives them everything they need.
- Attach screenshots if relevant — Visual context speeds things up.
- Be patient — If you haven't heard back after the expected timeframe, follow up.
Pro Tips
- For account recovery, have your username ready. It's the most helpful piece of info you can provide.
- If your issue is time-sensitive (like a Streak about to break), mention that upfront. The team may prioritize it.
- Keep your support correspondence for your records.
Good to Know
Buddzy's support team is real humans, not bots. They genuinely want to help you get back to your Galaxy. Be kind, be clear, and they'll take care of you.